Owners & Followers · Activity Monitoring Service
Which parts apply to you. If you register an Account, you are an Owner, and sections 1 to 14 apply to you. If you accept an invitation to follow someone else's Account, you are a Follower, and section 15 applies to you, together with the other sections it refers to. If you are both, all of them apply.
In these Terms and Conditions, the following words have the following meanings:
| Term | Meaning |
|---|---|
| Activity Signal | A source of activity that the Service records. The Activity Signals currently available are Daily Check-In and a smart plug. We may add further types of Activity Signal in future; if we do, we will update these Terms and our Privacy Policy before offering them. |
| Daily Check-In | A manual button press within your Account dashboard that records a check-in as an activity event. It does not confirm your location, health, wellbeing, or safety. Available to every Owner at no additional cost, regardless of any other Activity Signal connected. |
| Device Data | Readings or events collected from any Activity Signal you use with the Service, namely check-in timestamps and smart plug activity events. |
| Service | The activity monitoring platform, dashboard, analytics tools, and related services provided by us at ourgrapevine.co. |
| Account | Your registered user account created during sign-up. |
| Follower | A family member, friend, carer, or other person you have explicitly invited to view a summary of your activity through the Service. |
| Nominated Contact | A Follower who has accepted your request to be the person we contact directly by text message if your morning goes quiet (see clause 15.4A). |
| Personal Data | Any information relating to an identified or identifiable natural person, as defined under UK GDPR. |
| UK GDPR | The UK General Data Protection Regulation, as incorporated into UK law by the Data Protection Act 2018. |
| ICO | The Information Commissioner's Office, the UK's independent data protection authority. |
To register as an Owner, you must:
Every Owner has access to Daily Check-In from the moment they register, at no additional cost.
If you choose to connect a smart plug as your Activity Signal, you must in addition have a working wireless internet connection at the property, and be able to plug the device into a mains socket at the property. The device itself is purchased by you from a third party and is not supplied by us (see section 11a.4).
You agree to provide accurate, current, and complete information during registration and to keep your Account details up to date. We reserve the right to suspend or terminate Accounts where information is found to be inaccurate or misleading.
Only one Account may be associated with each property address and each connected Activity Signal. If multiple occupiers or owners exist, the Account holder must have authority to consent on behalf of all occupiers for the purposes of data sharing.
Where you choose to connect an Activity Signal beyond Daily Check-In, you confirm that you have the legal authority to grant us access to Device Data from that signal at the registered property. Where you are a landlord granting access in respect of a tenanted property, you confirm that you have obtained all necessary consents from your tenant(s) and that your doing so is lawful.
Every Account includes Daily Check-In. When you press the check-in button, we record the date and time of the press. This is available to you from the moment you register, with no equipment or connection required.
The Device Data collected depends on the Activity Signal used:
| Activity Signal | Data Collected | Frequency |
|---|---|---|
| Daily Check-In | Timestamp of each button press | As pressed |
| Smart plug | Events showing when the connected appliance draws power | Stored as a count of events per half-hour |
A smart plug reports only the power drawn by the appliance plugged into it. We do not collect video, audio, or imagery.
In addition to Activity Signal data, we also process:
Followers you invite can see a summary of your activity pattern — for example whether you have had activity today, and any change from your usual pattern. Followers cannot see the underlying raw data (such as individual plug events) unless you choose to share more detail through the Service.
We use your Activity Signal data and Personal Data to:
We may also use aggregated or pseudonymised data, on the basis of our legitimate interests (see section 5), to:
You may object to this use of your data at any time under clause 8.
Where you invite a Follower to your Account, we will share with that Follower only the activity summary described in clause 3.4. We will not share your full Device Data, Personal Data, or Account details with a Follower without your separate consent.
We will never:
We process your data under the following lawful bases as defined by UK GDPR Article 6:
| Processing Activity | Lawful Basis |
|---|---|
| Providing the activity monitoring Service, including Daily Check-In | Performance of a contract (Art. 6(1)(b)) |
| Account management and communications | Performance of a contract (Art. 6(1)(b)) |
| Collecting Device Data from an optional Activity Signal (a smart plug) | Explicit consent (Art. 6(1)(a)) |
| Sharing your activity summary with an invited Follower | Explicit consent (Art. 6(1)(a)) |
| Service improvement and analytics | Legitimate interests (Art. 6(1)(f)) |
| Legal & regulatory compliance | Legal obligation (Art. 6(1)(c)) |
| Marketing communications | Consent (Art. 6(1)(a)) — obtained separately |
Where we rely on legitimate interests, we have conducted a legitimate interests assessment (LIA) to ensure our interests are not overridden by your rights and freedoms. A summary of our LIA is available on request.
We retain your data for the following periods:
| Data Category | Retention Period |
|---|---|
| Daily Check-In timestamps | 12 months from date of collection |
| Smart plug events (counted per half-hour) | 12 months from date of collection |
| Daily / monthly aggregated data | 7 years (for financial and audit purposes) |
| Account and registration data | Duration of Account + 6 years after closure |
| Support communications | 3 years from last interaction |
| Anonymised / aggregated analytics | Indefinitely (cannot be linked back to you) |
On expiry of the relevant retention period, data will be securely deleted or anonymised in accordance with our Data Retention Policy. You may request early deletion of your Personal Data, subject to clause 8 and any overriding legal obligations.
We may engage trusted third-party service providers (sub-processors) to assist in delivering the Service, including cloud hosting, data analytics, and customer communications providers. All sub-processors are contractually bound to process your data only on our instructions and in compliance with UK GDPR.
We may disclose your data to law enforcement, regulatory authorities (including the ICO), or courts where we are legally obliged to do so. We will notify you of any such disclosure where permitted by law.
We will not transfer your Personal Data outside the UK and the European Economic Area unless appropriate safeguards are in place (such as UK adequacy decisions or International Data Transfer Agreements under UK GDPR Article 46). Our primary data infrastructure is hosted in the European Union (Sweden), which the UK recognises as providing an adequate level of protection for personal data.
Under UK GDPR, you have the following rights in relation to your Personal Data:
To exercise any of these rights, please contact us at support@ourgrapevine.co. We will respond within one calendar month of receiving your request. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
You may withdraw consent or close your Account at any time by emailing support@ourgrapevine.co from the email address registered on your Account. Please tell us whether you want to withdraw consent for a particular Activity Signal or close your Account entirely, and whether you also want your data deleted. We will confirm by email once we have acted on your request, and in any event within 5 working days.
Withdrawing consent for an optional Activity Signal will mean you can no longer access the features associated with that signal, but Daily Check-In will remain fully available. We will notify you of any specific functionality that will be affected before your withdrawal takes effect. You may still access historical reports for any data period where consent was valid.
We take the security of your data seriously and apply measures we consider appropriate to the size of our service and the sensitivity of the data we hold:
We are a small organisation and do not hold formal security certifications such as ISO 27001. We will update this section if that changes.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and no later than 72 hours after becoming aware, as required by UK GDPR Article 33.
You are responsible for maintaining the security of your Account credentials. Please notify us immediately at support@ourgrapevine.co if you suspect any unauthorised access to your Account.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
Subject to the above, our total aggregate liability to you arising under or in connection with these Terms shall not exceed £500 or the total fees paid by you for the Service in the 12 months preceding the event giving rise to the claim, whichever is higher.
OurGrapeVine is an activity monitoring service. It records and compares signals of activity from the sources you choose to connect. The presence or absence of an Activity Signal does not establish a person's location, health, wellbeing, or safety. For example, a period without detected activity may simply mean that the person is away from the property, has not used the connected device, or that the device or connection has not produced data. An alert means only that the Service has not detected activity within the configured or expected period; it does not mean that an emergency has occurred. Similarly, detected activity does not confirm that a person is safe or well. The Service is not a medical device, does not provide medical advice, and is not an emergency monitoring or emergency alerting service. Device Data and analytical outputs may be incomplete, delayed, or inaccurate and should not be relied upon as the sole basis for decisions about a person's safety, health, or need for assistance. If you believe someone may be in immediate danger, contact them directly or contact the emergency services as appropriate.
We are not liable for delays or failures in Device Data availability caused by faults in your smart plug or other connected hardware, or in your home internet connection. We will use reasonable endeavours to minimise disruption and communicate service issues promptly.
Alerts and messages are sent by email and, where a mobile number has been given for this, by text message. Delivery depends on email and mobile networks outside our control, and messages may be delayed or not arrive. A message being sent or delivered does not mean that anyone has seen or acted on it. Clause 11.2 applies to all alerts, however they are sent.
Daily Check-In is provided free of charge. We intend to keep it that way. However, we reserve the right to introduce a charge in future to cover the cost of providing the Service. If we ever do so, we will give you at least 30 days’ notice by email before any charge applies, and you may close your account at any time without penalty.
Automatic Check-In, which detects activity from a connected smart plug, is a paid subscription. The current price is shown in your account before you subscribe. Your first 30 days are free, beginning when your device first records activity rather than when you register, so you are not charged for time during which your device was not yet working.
Subscriptions are billed monthly in advance by our payment processor, Stripe. There is no minimum term. You may cancel at any time by emailing support@ourgrapevine.co from the email address registered on your Account. We will confirm your cancellation by email. Automatic Check-In then continues until the end of your current free trial or paid billing period, after which the account reverts to Daily Check-In. We do not provide refunds for part-months, but where you have paid for a billing period you keep access until that period ends.
Any smart plug is purchased by you directly from its manufacturer or retailer, at their price and subject to their terms. We do not supply, sell or warrant that equipment, and your rights in respect of it are against the seller, not us.
We may change subscription prices. Where we do, we will give you at least 30 days’ notice by email, and the change will take effect from your next billing date. If you do not wish to continue at the new price, you may cancel before it takes effect.
If you subscribe to Automatic Check-In as a consumer, you have a legal right to cancel your subscription within 14 days of the day you subscribe, without giving any reason.
To cancel, email support@ourgrapevine.co from the email address registered on your Account, saying that you wish to cancel your subscription. You may use the model cancellation form set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but you do not have to. It is enough that you tell us clearly, before the 14 days end, that you want to cancel.
Because your first 30 days are free (clause 11a.2), no payment will have been taken during the 14-day cancellation period, so if you cancel within it you will not be charged anything. If any payment has been taken from you in error, we will refund it in full within 14 days of receiving your cancellation, using the same payment method you used.
Cancelling your subscription does not close your Account. Your Account will revert to Daily Check-In, which remains free. If you also want to close your Account, see clause 9.
This right is in addition to your right to cancel at any time under clause 11a.3.
We may update these Terms from time to time to reflect changes in the law, regulatory requirements, or our service offering. When we make material changes, we will:
If you do not agree to the updated Terms, you must stop using the Service and close your Account before the effective date of the changes. Your continued use of the Service after that date constitutes acceptance of the revised Terms.
For non-material changes (such as corrections of typographical errors or clarifications that do not affect your rights), we may update the Terms without prior notice and will update the version number and effective date accordingly.
We may close your Account, or stop providing all or part of the Service, for any reason, including if we decide not to continue operating the Service, by giving you at least 30 days’ notice by email to the address registered on your Account. If we are closing the Service as a whole, we will also display a notice in the Service dashboard.
We may suspend or close your Account immediately, or on shorter notice, where there are serious grounds for doing so, including where:
Where we are able to, we will tell you why.
If we end your subscription or the Service under this clause, your subscription will be cancelled and you will not be charged again. If you have paid for a period during which the Service will no longer be provided, we will refund the unused part. This applies despite clause 11a.3.
During the notice period you may request a copy of your data under clause 8. After your Account or the Service closes, your data will be deleted or anonymised in line with clause 6, except where we are required by law to keep it.
Alerts and notifications stop when your Account or the Service closes. If you use the Service to help keep in touch with someone, please use the notice period to put other arrangements in place.
You may close your Account at any time, as set out in clause 9.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
In the event of a dispute, we encourage you to contact us in the first instance so that we can seek to resolve the matter informally. If we are unable to resolve your complaint within 30 days, we will write to you with our final response. That response will give the name and website of an independent Alternative Dispute Resolution (ADR) provider that could deal with your complaint, and tell you whether we agree to use it. You may also be able to bring a claim through the small claims court.
Subject to the above, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
For any questions about these Terms or our data practices, please contact us:
| Company name | THURLOW KEMP LTD |
| Registered address | [REGISTERED ADDRESS], United Kingdom |
| Company number | 03767009 |
| ICO registration number | Z7469706 |
| Contact | support@ourgrapevine.co |
This section applies to you if you have accepted an invitation to follow an Owner's Account. In this section, "the Owner" means the person whose Account you follow. Where you follow more than one Account, it applies to each of them.
To be a Follower you must be aged 18 or over, and have been invited by the Owner through the Service. A Follower account is free.
You can follow an Account only for as long as the Owner wants you to. The Owner may remove you at any time, and your access to that Account ends if the Owner closes their Account or the Service closes. We do not have to tell you why an Owner has removed you.
As a Follower you can see the activity summary described in clause 3.4, alerts, and the messages posted in that Account's chat. This information is about another person and their home, so you agree:
Messages you post in an Account's chat can be seen by the Owner and by any other Followers of that Account. You agree not to post anything unlawful, abusive, threatening or misleading. We may remove messages that break these rules, and may suspend or close your Follower account under clause 12A.2.
An Owner may ask you to be their Nominated Contact. You become one only if you accept the request yourself, and you give us your mobile phone number yourself; an Owner cannot enter it for you.
If you accept, we will send you a text message if the Owner's morning goes quiet and they have not responded to us. By accepting, you agree to be the person who follows it up in whatever way you think right, for example a call, a message, a word with a neighbour, or deciding it is nothing. We will never ask you to visit, and clause 15.5 still applies to you in full.
You can stop being a Nominated Contact at any time by emailing support@ourgrapevine.co. We will then delete your mobile number unless you have given it to us for another reason.
Clause 11.2 applies to you in full. In particular, OurGrapeVine is not an emergency or medical service. Alerts may be delayed, missing or wrong, and the absence of an alert does not mean the Owner is safe or well. Following an Account does not make you responsible for the Owner's safety, and nothing in these Terms requires you to respond to an alert, including as a Nominated Contact. If you believe someone may be in immediate danger, contact them directly or contact the emergency services.
How we use your information as a Follower, including your name, email address, messages and, if you are a Nominated Contact, your mobile phone number, is explained in our Privacy Policy.
You can close your Follower account at any time by emailing support@ourgrapevine.co from the email address registered on your Follower account. We will confirm by email once it is closed. If you want to stop following one particular Account but keep following others, ask the Owner to remove you or contact us at support@ourgrapevine.co. Clause 12A applies to Follower accounts, except that clause 12A.3 (Payments) does not apply because Follower accounts are free.
The following sections also apply to you as a Follower: clause 2.2 (Account Accuracy), section 8 (Your Rights), section 11 (Liability), section 12 (Changes to These Terms), clause 12A (Ending or Suspending the Service), section 13 (Governing Law & Disputes) and section 14 (Contact Us).